Terms of Service

These Terms of Service ("Terms") govern your access to and use of SalesTrack (the "Service"), operated as a sole proprietorship based in Nairobi, Kenya ("SalesTrack", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you are using SalesTrack on behalf of a business, you confirm you have authority to bind that business to these Terms.

1. The Service

SalesTrack is a point-of-sale, inventory, appointments, customer management, staff and financial reporting application designed for small and medium businesses, accessible via web browser and as an installable mobile app (PWA). Some features work offline and sync when you're back online.

2. Accounts

• You must provide accurate registration information and keep your login credentials confidential
• You are responsible for all activity that occurs under your account, including actions taken by staff members you grant access to
• You must be the owner or an authorized representative of the business you register
• One shop subscription covers one business location, unless you are on the Enterprise (multi-branch) plan

3. Free trial

New accounts receive a 7-day free trial with no payment card required. At the end of the trial, you must subscribe to a paid plan to retain full functionality. If you do not subscribe, your account switches to read-only mode — you can still view your existing data, but cannot create new sales, products, or other records, until you subscribe.

4. Subscription plans and billing

• Subscriptions are billed in advance, either monthly or yearly, using the supported payment methods shown in the SalesTrack checkout
• Prices are in Kenyan Shillings (KES) and may be displayed in other currencies for convenience, but billing is processed in KES
• We may change our prices with at least 30 days' notice to existing subscribers; continued use after a price change takes effect means you accept the new price at your next renewal

5. Cancellation and refunds

• You may cancel your subscription at any time from within the app or by contacting us
• Cancellation takes effect at the end of your current paid billing period — you keep full access until then, and your account moves to read-only mode afterward (your data is not deleted)
• We do not offer refunds for partial billing periods, including if you cancel partway through a paid month or year. Because every plan includes a full 7-day free trial before any payment is required, we expect you to evaluate the Service fully before subscribing
• At our sole discretion, we may issue a refund or credit in cases of a billing error on our part, a duplicate charge, or an extended Service outage. This is offered as a goodwill measure and is not a guaranteed entitlement

6. Referral and affiliate programme

Account Users who sign up using a valid referral code may receive one free month per referred shop that successfully subscribes, applied per our then-current referral terms. Our separate affiliate programme (for approved affiliate partners, not regular customers) pays a commission of 15% of referred customer payments for the first 12 months of that customer's subscription, and 10% ongoing thereafter, paid monthly via M-Pesa, subject to a signed affiliate agreement. Affiliate terms are provided directly to approved applicants and may differ from what is summarized here.

7. Your data and content

• You own the business data you enter into SalesTrack (products, sales, customers, etc.). We do not claim ownership of it
• You grant us a limited license to host, process, and display your data as needed to operate the Service for you
• You are responsible for the accuracy of the data you enter and for obtaining any necessary consent from your own customers before storing their information in SalesTrack
• Completed sales and stock movement records cannot be edited or deleted once created — this is a deliberate feature to protect the integrity of your financial records and is not a bug or limitation we will change on request

8. Acceptable use

You agree not to:

• Use the Service for any illegal purpose, including money laundering or processing transactions for prohibited goods or services
• Attempt to access another shop's data without authorization
• Attempt to reverse-engineer, scrape, or interfere with the Service's normal operation
• Use the demo account to process real customer payments
• Resell or sublicense access to the Service without our written permission

We may suspend or terminate accounts that violate these terms, with notice where reasonably possible.

9. Service availability

We aim for high uptime but do not guarantee uninterrupted access. Our offline mode allows core point-of-sale functions to continue during connectivity loss, with automatic sync once reconnected. We are not liable for losses arising from temporary unavailability of the Service, third-party services we depend on (such as M-Pesa or our hosting providers), or your own internet connectivity issues.

10. Third-party services

SalesTrack may connect with third-party services such as payment, messaging, and tax platforms where those integrations are explicitly shown as available in the Service. Your use of any active third-party integration is also subject to that provider's own terms. We are not responsible for outages, errors, or changes made by third parties.

11. Limitation of liability

To the maximum extent permitted by Kenyan law, SalesTrack is provided "as is." We are not liable for indirect, incidental, or consequential damages, including loss of profits or business data, arising from your use of the Service, except where caused by our gross negligence or willful misconduct. Our total liability to you for any claim relating to the Service is limited to the amount you paid us in the 3 months preceding the claim.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your account for breach of these Terms, non-payment, or suspected fraudulent or illegal activity. On termination, your data is retained per our Privacy Policy unless you request deletion.

13. Changes to these Terms

We may update these Terms as SalesTrack grows. Material changes will be communicated to active subscribers with reasonable notice. Continued use after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of Kenya. Any disputes will first be addressed through good-faith direct negotiation; if unresolved, they will be subject to the jurisdiction of the courts of Kenya.